English for Cabin Crew

Sue Ellis, Lewis Lansford (Oxford Business English, Express Series – Oxford University Press, 2010)
ISBN 978-0-19-457957-5
This student book is for CEFR B1-B2 level students, and, as it says, ‘for those interested in a career in cabin service and preparing for an entry test or interview with an airline’. It comes with a MultiROM which includes the listening for the student book, and further practice exercises (listening, grammar and vocabulary). It is part of the Express series specialising in English for a wide variety of professions.

The book is divided into 8 units. Each unit contains a ‘starter’ to introduce the topic, practical exercises, listening tasks, relevant vocabulary – backed up with good illustrations, role-plays, and an ‘output’ activity related to the topic. The layout is clear, and the listening passages are well chosen for this level. The answer key and transcripts are included at the end of the book, together with a ‘Useful phrases’ section, which includes a list of British and American terms. As well as being suitable for a specialised English course, this book could also be used for self-study. Teacher’s notes and practice tests are available at www.oup.com/elt/express.
I asked a Tourism Lecturer at Adam Smith College, who prepares students for cabin crew jobs, to give me his opinion of the book. He found that the amount and variety of technical jargon used was excellent. However, he thought the course was geared towards work with international/traditional carriers rather than low cost airlines. This should be taken into consideration when planning a course.

In general, ESOL students hoping to progress onto cabin crew courses would find the book most useful and it would equip them with good background knowledge.
Anne Hughes Hallett
Adam Smith College, Kirkcaldy